How to find your billing company
The fastest way is to look at your card or bank statement. The name of the company that charged you is right there next to the amount. Match it with one of the names below.
If the name on the statement does not match anything here, contact our support team with your username and we will track it down for you.
Credit card billings
CCBill
If CCBill appears on your card statement, that is the company that handles your subscription. You can look up your account, update your payment details or cancel the recurring charge from their customer area.
Search for CCBill customer support online to reach their help page.Epoch
If EPOCH.COM shows up on your statement, your payment goes through Epoch. They handle billing questions, plan changes and cancellations.
Search for Epoch customer support online to reach their help page.Segpay
If you see SegpayEU.com on your statement, Segpay is your billing company. You can cancel the recurring charge at any time from their customer area.
Search for Segpay customer support online to reach their help page.Electronic check billing
WTS eTicket
If you paid by electronic check, WTSeTicket.com will be the name on your bank statement. They handle cancellations and billing questions for electronic check payments.
Search for WTS eTicket customer support online to reach their help page.Not sure who billed you?
It happens more often than you might think. If you cannot match the name on your statement with any of the companies above, contact our support team and include your username. That is enough for us to locate your subscription quickly and point you in the right direction.
Please do not send card numbers or full billing details. We never need them to look into a subscription.